Neighborhood House Case Manager - Focused on Self-Sustainability
JOB TITLE: Case Manager - Focused on Self-Sustainability
JOB STATUS: Full Time 35 hours / week
REPORTS TO: Director of Client Services
JOB DESCRIPTION: Work with Clients to discover support resources, provide Neighborhood House services and establish Financial Wellness to ensure household sustainability.
COMPENSATION: $18 / hour, Paid Holidays, Vacation and Personal Time Off, No Health Benefits
JOB DUTIES: Neighborhood House Case Managers are responsible for ensuring clients have access to resources and services needed and establish Financial Wellness and household sustainability. Tasks include, but are not limited to:
- Learn and Utilize the Client Services Tracking System.
- Conduct Assessments and Analyze the Data.
- Review and analyze the current income and spending including a review of all bank statements.
- Analyze the current budget and work with the client to develop financial awareness and a sustainable budget moving forward.
- Collaborate with the client to create and document a plan based on the assessment data and conversations, including targets and assignments to be completed to balance the budget and improve overall wellness.
- Consistent and timely follow up with each client to ensure targets are being met and the plan is being completed.
- Timely data entry of all client information and case management services.
JOB SKILLS/TRAITS AND REQUIREMENTS:
Skills
- Strong Interview and Evaluation Techniques
- Strong Computer Skills including MS Word and Excel
- Strong Communication; verbal, written and body language
- Strong Project Management
- Strong Time Management
- Strong Multi-Tasking
- Creative Problem Solving
- Budget Analysis, Creation and Balancing
- Advocacy
- Organize and Analyze Client Assessment Information
- Create and Document Client Improvement Plans with Targets, Assignments and Time Frames
- Crises Intervention knowledge is preferred
- Ability to Organize and Maintain Client Information According to the Documented Procedures
- Ability to Set Appropriate Boundaries with Clients Including Suspension of Services if Necessary
- Strong Collaborative and Teamwork Characteristics
- Strong Work Ethic and Attendance Record
- Empathetic
- Cultural Diversity
- Detail Oriented
- Self-Motivated
- Flexible
Education: Four Year College Degree
Experience: 3+ years of Case Management in a social services type setting
Analyzing income/spending and creating a sustainable budget
ABOUT US:
Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship. We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.
Life circumstances such as sudden job loss, divorce or death of a spouse, can change the life of a family in a moment’s notice. Neighborhood House recognizes the basic needs of residents in crisis and responds with emotional and financial assistance. We believe that neighbors helping neighbors is the model of a strong community.
Our key client services include: food pantry, clothes closet, financial assistance, transportation, case management sustainability services and counseling.
