Call Center Representative - Full Time
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position is eligible for a hybrid Work From Home schedule once fully trained.
Position Purpose:
Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.
Job Duties (include but not limited to):
- Interact with members via phone, e-mail, chat and other media as appropriate.
- Answer member questions concerning their accounts and Credit Union services.
- Promote the sale of Credit Union products and services.
- Provide members with information necessary to make informed decisions regarding their financial transactions.
- Process a variety of member transactions such as check orders, balance information, fee disputes, etc.
Qualifications
- High school graduate or equivalent; Associates Degree preferred
- Up to two years of experience in a financial setting.
Skills/Abilities:
- Strong typing abilities.
- Good verbal public relations skills.
- Communicate verbally and in writing.
- Able to operate calculator, word processor, and related computer applications.
- Well organized.
- Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
- Maintain confidentiality of member data.
Benefits
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
- Paid Tuition to $5000 per year
- Bereavement Pay
- Holiday pay at 8 hours per observed holiday
- Free Financial Planning Assistance
- 401k up to 3% match and 5% Profit Share
